Browsing by Author "Mertel, Büşra"
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The effects of service quality and e-service quality on customer satisfaction, e-satisfaction, loyalty, e-loyalty: A study on aviation sector
Mertel, Büşra (Kadir Has Üniversitesi, 2020)The main aim of this thesis is clarifying the effects of factors (tangibles factors, reliability, assurance, empathy and also enthusiasm) on customer satisfaction and also customer loyalty, the first of which is accepted ...